Close-up of a delicate handcrafted gold ring presented on a dark velvet tray under soft directional studio lighting
Close-up of a delicate handcrafted gold ring presented on a dark velvet tray under soft directional studio lighting
Client Care

Frequently Asked Questions

Everything you need to know about our collection so you can be confident in your jewelry.

Orders & Availability

One-of-One Jewelry Guidance

One-of-One Availability

Revolving Current Collection

High-Value Showroom Pieces

Each MJ Gold creation is individually selected and completely unique. Once an item sells, that exact piece will not return. Sourcing similar styles may be arranged upon direct inquiry (but note not every piece may be available)

Our catalog evolves continually as new hand-selected pieces arrive and previous items find owners. Explore our fresh additions regularly to discover new designs.

Select high-value pieces are displayed online for viewing only and cannot be purchased through online checkout. Please visit our Chicago store or contact us for private viewing.

Elegant gold pendant necklace packaged in a signature dark jewelry gift box with cream satin ribbon
Elegant gold pendant necklace packaged in a signature dark jewelry gift box with cream satin ribbon
Fulfillment & Visits

Shipping & Showroom Details

Nationwide Delivery

Domestic Shipping Policy

Currently we only ship across the United States (subject to change). Orders are prepared within 5 to 7 business days prior to dispatch with tracking sent via email. Enjoy free standard shipping on orders of $200 or more.

Boutique Experience

In-Store Shopping & Pickup

Visit our Chicago store to try on pieces in person and receive 10% off online listed prices. Local pickup is available upon request with order confirmation and valid photo ID.

Policies & Materials

Returns & Diamond Standards

Returns & Service Assistance

Custom Commissions Status

Lab-Grown Diamonds & Grading

Sales are generally final with limited exchanges. If there is an issue with your order or an item sent in error, please contact our Chicago team directly for assistance.

Bespoke custom jewelry is not offered at this time. Custom creation services may be reintroduced in future collection cycles as workshop capacity permits.

We carry lab-grown diamond pieces, clearly designated as lab-grown rather than natural mined. Applicable items include official IGI certification upon delivery.

Get in Touch

Have Additional Questions?

Our Chicago client service team is available to assist with piece selection, order status, and in-store appointments.